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Designing Cisco Unified Contact Center Enterprise
Exam Number:600-455 UCCED
Associated Certifications:Cisco Unified Contact Center Enterprise Specialist
Duration:75 minutes (65-75 questions)
Available Languages:English
Description
This exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
Exam Topics
The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.
23% 1.0 Describe the Features and Functionality of the Cisco Unified CCE Solution
11% 2.0 Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution
19% 3.0 Identify the Network Design Considerations in a Cisco Unified CCE Solution
23% 4.0 Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution
13% 5.0 Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components
11% 6.0 Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components
Recommended Training
The following courses are the recommended training for this exam.
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0
Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0
Courses listed are offered by Cisco Learning Partners-the only authorized source for Cisco IT training delivered exclusively by Certified Cisco Instructors. Check the List of Learning Partners for a Cisco Learning Partner nearest you.
Additional Resources
A variety of Cisco Press titles may be available for this exam. These titles can be purchased through the Cisco Marketplace Bookstore, directly from Cisco Press.
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Exam Name: Designing Cisco Unified Contact Center Enterprise (UCCED) for Validating Knowledge
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Exam Name: Implementing Cisco Service Provider Next-Generation Egde Network Services
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